New at Intercom, our virtual launch event.
Date: Thursday, October 13
Time: 1pm-3pm AEDT | 10am-12pm SGT
Where: Virtually | Free
Get ready for a show packed with surprises—brand new, never-before-seen feature releases (including our biggest Messenger updates ever), tips, trends, and predictions to help you deliver ongoing engagement to your customers, and valuable insights from industry experts.
This is one you don't want to miss.
Chief Product Officer
Senior Product Designer
Senior Product Designer
Group Product Manager
Customer Success Manager
Senior Product Marketing Manager
Manager of Product Marketing
Paul Adams is Intercom’s Chief Product Officer, leading the Product Management, Product Design, Data Science, and Research teams. He advised Intercom before joining, later becoming a member of what was then only a 14-person company. He has been a highly influential member of the executive team since that day.
Before Intercom, Paul worked in Leadership, Product, and UX roles at Facebook (Ads, Platform), Google (Gmail, Docs, Social, YouTube), Dyson, and in UX consultancy. He has led collaborative design projects for some of the world’s leading brands including Nike, Starbucks, Coca-Cola, and P&G, as well as top creative agencies like W+K and RGA.
Paul is an author and speaker on the topics of product strategy, product execution, team building, business development, and social software design. He has written a best-selling book on social software design called Grouped, he speaks at many leading industry conferences, and he co-hosts the podcast Intercom on Product with Intercom co-founder Des Traynor.
Charlotte Sferruzza is a Senior Product Designer at Intercom. She designs features to enable companies to automate their support process, helping them build powerful bots and better self-serve capabilities.
Josh is a Senior Product Designer at Intercom, working in the Human Support Group. Since joining Intercom, he’s been leading the design of the Tickets project – helping Intercom’s customers to handle complex requests.
Mathew Cropper is the Group Product Manager for Intercom's Messenger. The group thinks about how Intercom's customers can use the Messenger to build relationships and drive engagement in their products. He's incredibly excited to share more about what's new in the Messenger at this event!
Before Intercom, Mathew led a support team at one of the world's most well known gaming companies, as well as having helped many multinational companies create products and services that serve millions every day. He found his passion in customer engagement and support, which brought him to Intercom.
Emily Dowgialo is an Enterprise Customer Success Manager. Previously a Support Engineer at Intercom, she is now a strategic partner to Intercom's largest customers, empowering clients to successfully achieve their goals.
Nicole is a Senior Product Marketing Manager at Intercom. Focused on Intercom's Engage solution, she helps businesses onboard, activate, and engage their customers to achieve their goals and grow their businesses.
Dannel is a Sales Engineer from the Solutions Team. To make sure companies get the most value from our platform, he helps them connect our Convert, Engage, and Support solutions to craft compelling, comprehensive customer journeys.
Orinna Barton is a Manager of Product Marketing at Intercom where she leads the team focused on our Customer Support solution. She is passionate about helping support teams build better relationships with their customers.